Terms and Conditions

This website is owned and operated by Fresh For Dogs Pty Limited (ABN 11615149098) under the domain name “www.freshfordogs.com.au” (Website).

Fresh For Dogs provides you with access to our Website subject to the following Terms and Conditions, which may be updated from time to time without prior notice to you.
We reserve the right to change the Terms at any time. By continuing to use the Website you agree to be bound by any amended terms of use. You should check from time to time to see if the Terms have been amended.

The terms “we”, “us”, “our”, “Fresh For Dogs”, ” Pty Ltd” and the “Website” and ”Service” refers to the Owner whose registered postal address is 7 Hull Court, Grovedale, Vic 3216.

Our Service

By using the Fresh For Dogs Website you agree that doing so is at your own risk. Fresh For Dogs, including but not limited to its directors, officers, employees, agents, representatives and third-party content providers does not under any circumstances make any warranty:

1. That the Website will be uninterrupted or error-free; or
2. As to the results that may be attained from the use of the Website, or use of the information or Products provided through the Website.

Protection of Privacy

Information you give to Fresh For Dogs about yourself is subject to our Privacy Policy. We encourage you to read and understand our privacy practices before continuing.

Registration

You may browse the Website without registration, but you understand that some features of the Website may not be accessible to you unless you register. In registering for the Website, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Data”); (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; If you provide any information that is untrue, inaccurate, not current or incomplete, or if Fresh For Dogs has reasonable grounds to suspect this, Fresh For Dogs has the right to suspend or terminate your account and to refuse any further use of the Website by you.

Registration Account and Password

You will receive a username and password as part of the registration process. You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these. You agree to immediately notify Fresh For Dogs of any actual or suspected unauthorized use of your password or account or any other breach of security.

Products for Personal Use

All products available on this Website, and any samples thereof, are for personal use only. You may not resell any of the products that you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of product ordered, in our sole discretion, if we determine your order violates our Terms and Conditions.

Use of our Products

Although Fresh For Dogs only uses human grade quality food, the food is to be consumed by dogs only. Our meals are lightly cooked for maximum nutritional value for dogs. Under no circumstances do we recommend our meals be consumed by humans. Any human who consumes are product does so against our advice and does so at their own risk.

Cancellation or Pausing The Service

If you wish to cancel or pause your weekly, fortnightly or monthly meal service you must do so via your account on the Wednesday prior to the next delivery. If you fail to make the change within this time frame Fresh For Dogs reserves the right to charge you for an additional week at the cost of the existing meal plan.

Refunds

All requests for credits/refunds will be determined on a case-by-case basis and must be made by contacting Fresh For Dogs via phone or email. Our intention is to act reasonably in any circumstances that warrant a refund.

Delivery Policy

Fresh For Dogs schedules deliveries from Friday to Sunday dependant on your postcode. Delivery days may be subject to temporary change during special events local to you and on public holidays. Unfortunately, we are unable to give you an exact time for your delivery – your order can be delivered at anytime on your scheduled delivery day.  The food is delivered in a cool box, with a sealed bag of dried ice, keeping it frozen so it can be left in a shaded spot for up to 2-3 hours.  It is your responsibility to refrigerate the food within this time frame or it will defrost. You can specify a secure area where you would like the box left when you place your order.

After your first delivery, please leave your cool-box out the night prior to your next delivery. If your cool-box is not left out at the time of your next order being delivered we will leave your order in your requested position in a bag with dry ice.

Intellectual Property

You acknowledge that all material published or appearing on the Website, including but not limited to designs, logos, graphics, images, icons, photographs, typefaces, software, data, information, pictures, and other materials, including all third party content and user generated content (collectively, Content) is the sole property of the Owner. The Content may not be reproduced, published or transmitted without prior written consent from the Owner. Infringement of copyright, trademark and/or other intellectual property rights may result in civil and/or criminal penalties.   All rights not expressly granted herein are reserved.

Privacy and Personal Information

Please refer to the Privacy Policy for further conditions relating to your personal information, what we collect and how it may be used. By continuing to use the Website you agree to the terms of the Privacy Policy (as amended from time to time).   Links The Website may contain links to other sites on the Internet that are owned and operated by third parties (Third Party Website).   Any dealing between you and a Third Party Website is solely between you and the owner of that website and you use and access any Third Party Website at your own risk. You may not make any claim against Fresh For Dogs in relation to your use and access to any Third Party Website. Any link from the Website directing you to a Third Party Website does not imply our endorsement of that Third Party Website, or any product or service being offered, provided, advertised or promoted on that Third Party Website.

Liability

You agree and acknowledge that where the Website sets out Third Party Information, that Third Party Information is being made available by us to you as a free service. Whilst we will not knowingly provide incorrect information, any reliance on Third Party Information is entirely at your own risk.

Severability

If any portion of the Terms are deemed to be invalid, illegal or unenforceable, that will not affect or impair the validity, legality or enforceability of the remaining terms and those remaining terms shall remain in full force and effect. Law These Terms, and your use of the Website or Services shall be governed by the laws in existence in Australia. Any claim(s) related to freshfordogs.com.au, its constituents, and/or services provided by Fresh For Dogs shall be governed by the laws of the state of Victoria and you agree to submit to having the matter dealt with in a court within Victoria, Australia.

Contact

If you have any questions or concerns in relation to the Website or the Terms please Contact Us.

Win a Month of Free Meals Competition

Enter the competition to win 28 x 500g meals in any combination of your choice of beef, chicken, fish or kangaroo. To enter you must sign up to our newsletter online and delivery address must fall within our delivery zone. All existing customers are automatically entered into the draw. A random draw will take place at 11:59am on May 17 2017 at Caboodle Creative, level 1, 398 Latrobe Terrace, Geelong. Winner will be notified by email and promoted on the Fresh For Dogs Facebook page.